Shipping & Delivery Policy
Thank you for shopping with Velmorans. This policy explains where we ship, how orders are processed, estimated delivery times, and what to do if an artificial floral gift arrives damaged, incomplete, or incorrect.
1. Shipping Area
Velmorans currently ships to eligible physical residential and commercial addresses within all 50 U.S. states. We do not currently ship to Puerto Rico, U.S. territories, P.O. Boxes, APO, FPO, or DPO addresses.
2. Shipping Cost
Standard shipping is free for eligible orders delivered to all 50 U.S. states unless a different shipping charge is clearly disclosed on the product page or during checkout.
Remote-area, special-access, redelivery, or upgraded-delivery fees may apply when disclosed before fulfillment or when caused by incorrect customer information, missed appointments, or restricted delivery access.
3. Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays. Orders placed after 5:00 PM Eastern Time may begin processing on the next business day. Processing time is separate from transit time.
4. Estimated Delivery
Standard artificial floral gift orders generally require:
- Processing: 1–3 business days
- Transit: 3–7 business days
- Estimated total: 4–10 business days
Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, remote destinations, peak periods, appointment availability, and circumstances outside our reasonable control may cause delays.
5. Carriers
Depending on product size, weight, destination, and availability, orders may ship through USPS, DHL, UPS, FedEx, or another approved carrier. Products from the same order may arrive in separate packages or on different dates.
6. Special-Handling Artificial Floral Gift Delivery
delicate artificial floral gifts may require a delivery appointment, valid telephone number, adult signature, or special parcel handling.
Unless otherwise stated, standard carrier delivery does not include opening a gift box or display case, arranging or displaying the product, removing protective packaging, or disposing of shipping materials.
Customers should review product dimensions and confirm that the recipient and delivery address can safely accept the package before ordering.
7. Tracking
Tracking information will be sent to the email address used during checkout after the carrier accepts the shipment. Tracking may require 24–48 hours to begin displaying movement.
8. Address Changes
Contact us within 24 hours after ordering if an address correction is required. We cannot guarantee a change after processing or shipment begins. Customers are responsible for complete and accurate delivery information. Additional carrier fees caused by an incorrect or incomplete address may be charged to the customer where permitted.
9. Delivery Inspection
Inspect the package and product promptly after delivery. For visible damage, photograph the packaging and affected areas, note visible damage on the carrier record when possible, retain all packaging and labels, and contact Velmorans.
10. Damaged, Incorrect, or Missing Items
Contact us within 7 calendar days after delivery if a product arrives damaged, defective, incomplete, or incorrect.
Include the order number, a description of the issue, photographs of the complete product, close-up photographs of damage or defects, photographs of the outer packaging and shipping label, and photographs of all received boxes and included items when applicable.
After review, we may offer replacement components, a replacement product, prepaid return shipping or another approved return method, a partial refund, or a full refund.
11. Lost or Marked-Delivered Packages
If tracking shows delivered but the package cannot be found, check the delivery area, building office, household members, and neighbors; allow one additional business day; and then contact us if the package remains missing. We will assist with the carrier investigation. Any replacement or refund is subject to the investigation results.
12. Contact Us
Velmorans
Business Address: 17645 OLD HIGHWAY 80, EDWARDS, MS 39066
Website: https://velmorans.com
Email: info@velmorans.com
Phone: +173-127-39949
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time(UTC-5). Closed on weekends and U.S. federal holidays.