Shipping & Delivery Policy

Thank you for shopping with Velmorans. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, and what to do if a shipment arrives damaged, incomplete, or incorrect.

1. Shipping Area

Velmorans currently ships to eligible physical residential and commercial addresses within all 50 U.S. states.

We do not currently ship to:

  • Puerto Rico
  • U.S. territories
  • P.O. Boxes
  • APO, FPO, or DPO addresses
  • International destinations

2. Shipping Cost

Standard shipping is free for eligible orders delivered to all 50 U.S. states unless a different shipping charge is clearly disclosed on the product page or during checkout.

Remote-area, special-access, redelivery, or upgraded-delivery fees may apply when disclosed before fulfillment or when caused by incorrect customer information, missed appointments, or restricted delivery access.

3. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday, excluding federal holidays.

Orders placed after 5:00 PM Eastern Time may begin processing on the next business day.

Processing time is separate from transit time.

4. Estimated Delivery

Standard parcel orders generally require:

  • Processing: 1–3 business days
  • Transit: 3–7 business days
  • Estimated total: 4–10 business days

Furniture and oversized products generally require:

  • Processing: 1–3 business days
  • Transit: 5–12 business days
  • Estimated total: 6–15 business days

Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, remote destinations, peak periods, appointment availability, and circumstances outside our reasonable control may cause delays.

5. Carriers

Depending on product size, weight, destination, and availability, orders may ship through:

  • USPS
  • UPS
  • FedEx
  • An approved parcel carrier
  • An approved LTL or freight carrier

Products from the same order may arrive in separate packages or on different dates.

6. Oversized Furniture Delivery

Large furniture may require:

  • A delivery appointment
  • A valid telephone number
  • An adult signature
  • Freight or curbside delivery

Unless otherwise stated on the product page or order confirmation, oversized furniture is delivered using curbside delivery.

Curbside delivery does not include:

  • Carrying products inside the residence
  • Upstairs delivery
  • Room-of-choice placement
  • Assembly or installation
  • Removal of packaging
  • Removal of existing furniture

Customers must measure doorways, hallways, stairways, elevators, gates, and the intended placement area before ordering.

7. Tracking

Tracking information will be sent to the email address used during checkout after the carrier accepts the shipment.

Tracking may require 24–48 hours to begin displaying movement.

8. Address Changes

Please contact us within 24 hours if an address correction is required.

We cannot guarantee an address change after processing or shipment has begun. Customers are responsible for providing complete and accurate delivery information.


Additional carrier fees caused by an incorrect or incomplete address may be charged to the customer where permitted.

9. Delivery Inspection

Inspect all packages and products promptly after delivery.

For visible damage:

  1. Photograph the packaging and affected areas.
  2. Note visible damage on the carrier’s delivery record when possible.
  3. Retain all packaging, labels, pallets, and protective materials.
  4. Contact Velmorans promptly.

10. Damaged, Incorrect, or Missing Items

Contact us within 7 calendar days after delivery if a product arrives damaged, defective, incomplete, or incorrect.

Please include:

  • Order number
  • Description of the issue
  • Photos of the complete product
  • Close-up photos of damage or defects
  • Photos of the outer packaging
  • Photos of the shipping label
  • Photos of all received boxes and parts, when applicable

After review, we may offer replacement parts, a replacement product, prepaid return shipping, freight pickup, a partial refund, or a full refund.

11. Lost or Marked-Delivered Packages

When tracking shows delivered but the package cannot be found:

  1. Check the delivery area, building office, household members, and neighbors.
  2. Allow one additional business day.
  3. Contact us if the package remains missing.

We will assist with the carrier investigation. Any replacement or refund is subject to the investigation results.

12. Contact Us

Velmorans
1099 18TH ST., SUITE 2900
DENVER, CO 80202
UNITED STATES

Website: https://velmorans.com
Email: info@velmorans.com
Phone: +1 (303) 555-0147
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time. Closed on weekends and U.S. federal holidays.