FAQ
Frequently Asked Questions
What types of products does Velmorans sell?
Velmorans sells artificial floral gifts, including artificial rose boxes, artificial floral animal gifts, and wrapped artificial rose bouquets.
Are Velmorans products fresh, dried, or preserved flowers?
No. All current Velmorans floral products are made from artificial decorative floral materials. They do not contain fresh, dried, or preserved flowers and do not require watering.
Will every product look exactly like the photographs?
Colors may vary slightly because of lighting, photography, screen settings, material batches, and production conditions. Measurements may have reasonable tolerances, and artificial floral pieces, ribbons, wrapping, gift boxes, display cases, and decorative accents may have minor disclosed variations. These minor variations are not defects unless the product materially differs from its description.
What should I review before ordering?
Please review the product dimensions, materials, color options, included components, gift-box or display-case details, intended indoor display area, care information, and any personalization details. A product that matches its description but does not suit a preferred size, color, style, or display area is generally treated as a customer-preference return.
Where do you ship?
We ship to eligible physical residential and commercial addresses within all 50 U.S. states. We do not currently ship to Puerto Rico, U.S. territories, P.O. Boxes, APO, FPO, or DPO addresses.
Is standard shipping free?
Standard shipping is free for eligible orders delivered to all 50 U.S. states unless a different charge is clearly disclosed on the product page or during checkout. Remote-area, special-access, redelivery, or upgraded-delivery fees may apply when disclosed or when caused by incorrect customer information, missed appointments, or restricted delivery access.
How long does delivery take?
Orders are generally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays. Standard transit generally takes 3–7 business days, for an estimated total of 4–10 business days. Orders placed after 5:00 PM Eastern Time may begin processing on the next business day. Delivery dates are estimates and are not guaranteed.
Which carriers do you use?
Depending on product size, weight, destination, and availability, orders may ship through USPS, DHL, UPS, FedEx, or another approved carrier. Products from the same order may arrive in separate packages or on different dates.
How can I track my order?
Tracking information will be sent to the email address used at checkout after the carrier accepts the shipment. Tracking may require 24–48 hours to begin displaying movement.
How are delicate artificial floral gifts delivered?
Delicate artificial floral gifts may require special parcel handling, a valid telephone number, a delivery appointment, or an adult signature. Unless otherwise stated, standard carrier delivery does not include opening a gift box or display case, arranging or displaying the product, removing protective packaging, or disposing of shipping materials.
Can I change my delivery address?
Contact us within 24 hours after ordering if an address correction is required. We cannot guarantee a change after processing or shipment begins. Additional carrier fees caused by incorrect or incomplete delivery information may be charged where permitted.
Can I cancel my order?
Cancellation may be requested within 24 hours after purchase. Cancellation is not guaranteed after processing begins. Shipped orders cannot be canceled and must follow the return process.
What is the return period?
Customers may request an eligible return within 30 calendar days after the confirmed delivery date. All returns require prior written authorization from Velmorans.
What condition must a returned product be in?
The product must be unused, unmodified, clean, undamaged, in the condition received, complete with all included accessories and components, and accompanied by proof of purchase. Original packaging should be used whenever reasonably possible. If it is unavailable, equivalent protective packaging must be approved by Velmorans before shipment.
Which products are generally non-returnable?
Customized or personalized products, products clearly marked Final Sale, clearance products specifically marked non-returnable, used or altered products, products damaged through improper handling or storage, products missing included components, and unauthorized returns are generally not eligible. A discounted price alone does not make a product non-returnable unless it was clearly marked Final Sale before purchase.
How do I request a return?
Email info@velmorans.com within 30 calendar days after delivery. Include the order number, product name, reason for return, current condition, and clear photographs of the product, packaging, and any damage.
Where should I send an approved return?
Do not ship, deliver, or bring a product to any address before receiving written approval and return instructions. The authorization email will confirm the approved return address, packaging requirements, and shipping method. Do not use the business address as a return destination unless the authorization email specifically directs you to do so.
Who pays for return shipping?
For a verified damaged, defective, incomplete, materially misdescribed, or incorrect product, Velmorans may provide a prepaid return label or another approved return method. For a customer-preference return, the customer is responsible for a return shipping fee equal to 8% of the product’s purchase price. Do not arrange or pay for return shipping without written instructions because unapproved costs may not be reimbursed.
Is there a restocking fee?
No restocking fee applies to verified damaged, defective, incomplete, or incorrect products. Customer-preference returns may be subject to a restocking fee of up to 15% of the product price when substantial inspection, repackaging, handling, or processing is required. Any fee will be disclosed before the return is finalized.
When will I receive my refund?
No. Velmorans does not charge a restocking fee for eligible returns.
Do you offer direct exchanges?
No. Velmorans does not currently process direct exchanges. To obtain another product or color, request an authorized return for the original item and place a new order for the preferred item.
What should I do if my order arrives damaged, defective, incomplete, or incorrect?
Contact us within 7 calendar days after delivery. Include the order number, a description of the issue, photographs of the complete product, close-up photographs of damage or defects, photographs of the outer packaging and shipping label, and photographs of all received boxes and included items when applicable.
What should I do if tracking says delivered but I cannot find the package?
Check the delivery area, building office, household members, and neighbors. Allow one additional business day, then contact us if the package remains missing. We will assist with the carrier investigation, and any replacement or refund will be subject to the investigation results.
Which payment methods do you accept?
We accept the payment methods displayed during checkout. Available methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. Availability may vary by device, location, payment provider, and checkout eligibility.
Which currency is used, and is payment information secure?
All prices and payments are processed in U.S. dollars (USD). Payments are processed through authorized third-party payment providers, and Velmorans does not directly store complete payment-card numbers.
How should I care for an artificial floral gift?
Keep the product indoors and away from water, excessive humidity, direct sunlight, heat, crushing, and rough handling. No watering is required. Handle floral pieces, display cases, wrapping, ribbons, and accessories carefully, and keep small decorative components away from children and pets.
How can I contact Velmorans?
Website: https://velmorans.com
Email: info@velmorans.com
Phone: +173-127-39949
Address: 17645 OLD HIGHWAY 80, EDWARDS, MS 39066
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time(UTC-5). Closed on weekends and U.S. federal holidays.