FAQ
Frequently Asked Questions
Where do you ship?
Is shipping free?
Standard shipping is free for eligible orders delivered to all 50 U.S. states unless a different shipping charge is clearly disclosed on the product page or during checkout.
How long does delivery take?
Most orders are processed within 1–3 business days.
- Standard items: approximately 4–10 business days total
- Furniture and oversized items: approximately 6–15 business days total
Delivery times are estimates and may be affected by carrier delays or weather.
How can I track my order?
Tracking information will be sent to your email after the order ships. Tracking may take 24–48 hours to update.
How is large furniture delivered?
Oversized furniture may be delivered by a freight carrier. A delivery appointment, valid phone number, or signature may be required.
Unless otherwise stated, large furniture is delivered curbside. Indoor delivery, assembly, and packaging removal are not included.
Can I cancel my order?
You may request cancellation within 24 hours after placing the order. Cancellation is not guaranteed after processing begins.
What is your return period?
Eligible items may be returned within 30 days after delivery.
What condition must returned items be in?
Returned items must be unused, unassembled, uninstalled, undamaged, complete, and packed in the original packaging whenever possible.
Who pays for return shipping?
Velmorans covers approved return shipping for damaged, defective, missing, or incorrect items.
For change-of-mind returns, the customer is responsible for return shipping.
Is there a restocking fee?
Customer-preference furniture returns may be subject to a restocking fee of up to 15%. No restocking fee applies to verified damaged, defective, or incorrect items.
How do I request a return?
Email info@velmorans.com with your order number, return reason, and product photos. Do not return an item before receiving approval.
When will I receive my refund?
Approved refunds are issued to the original payment method within 3–7 business days after the returned item is received and inspected.
What should I do if my order arrives damaged?
Contact us within 7 days after delivery. Include your order number and clear photos of the product, packaging, and shipping label.
Do products require assembly?
Some furniture requires assembly. Please check the product page and follow the included instructions carefully.
Will product colors look exactly like the photos?
Colors and natural materials may vary slightly because of lighting, screen settings, photography, and production differences.
How can I contact Velmorans?
Email: info@velmorans.com
Address: 1099 18TH ST., SUITE 2900 DENVER, CO 80202 UNITED STATES
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time. Closed on weekends and U.S. federal holidays.