Privacy Policy
This Privacy Policy describes how Velmorans collects, uses, discloses, and protects personal information when customers visit velmorans.com, place an order, contact customer service, or otherwise use our services.
1. Information We Collect
We may collect information such as your name, email address, telephone number, billing and shipping addresses, order details, account information, customer-service communications, return and refund information, reviews or submitted content, IP address, browser and device information, website activity, cookie identifiers, and approximate location based on IP address.
2. Payment Information
Payments are processed by authorized third-party payment providers. Velmorans does not directly store complete payment-card numbers. Payment providers process payment information under their own terms and privacy policies.
3. How We Use Information
We may use personal information to process orders and payments, arrange delivery, send tracking information, respond to inquiries, manage returns and refunds, prevent fraud, maintain website security, improve website performance, personalize customer experiences, send marketing messages when permitted, maintain accounting and tax records, comply with legal obligations, and enforce our policies.
4. Cookies and Similar Technologies
We may use cookies and similar technologies for cart functionality, account and login features, security, analytics, performance measurement, personalization, and advertising when enabled. Customers may control cookies through browser settings or available preference tools.
5. Information Sharing
We may share information when reasonably necessary with ecommerce-platform providers, payment processors, fraud-prevention providers, shipping carriers, warehouses and fulfillment providers, customer-service providers, analytics and marketing providers, hosting and technology vendors, professional advisers, and government authorities when legally required.
6. Data Retention
We retain personal information only as long as reasonably necessary for transactions, customer support, accounting, fraud prevention, dispute resolution, legal compliance, and enforcement of agreements.
7. Security
Velmorans uses reasonable administrative, organizational, and technical safeguards designed to protect personal information. No method of transmission or storage is completely secure.
8. Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, a portable copy, restriction of processing, withdrawal of consent, opt-out from certain advertising activities, or appeal of a denied request where applicable.
Submit a privacy request to info@velmorans.com. We may need to verify your identity before completing a request.
9. Marketing Communications
Promotional emails may be stopped through the unsubscribe link. Order, shipping, security, return, and customer-service messages may still be sent when necessary.
10. Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
11. Third-Party Websites and Services
Velmorans is not responsible for the privacy or security practices of independent third-party websites or services linked from or used by our store.
12. Contact Us
Velmorans
Business Address: 17645 OLD HIGHWAY 80, EDWARDS, MS 39066
Website: https://velmorans.com
Email: info@velmorans.com
Phone: +173-127-39949
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time(UTC-5). Closed on weekends and U.S. federal holidays.