Legal notice

This Legal Notice provides important information regarding the ownership, operation, content, products, and use of the Velmorans website.

1. Website Operator

This website is operated by:

Velmorans

1099 18TH ST., SUITE 2900
DENVER, CO 80202
UNITED STATES

Website: velmorans.com
Email: info@velmorans.com
Phone: +1 (719) 402-5222
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time. Closed on weekends and U.S. federal holidays.

2. Website Use

By accessing or using velmorans.com, you agree to comply with this Legal Notice, our Terms of Service, Privacy Policy, Shipping and Delivery Policy, Return and Refund Policy, Payment Policy, and any other policies displayed on the website.

If you do not agree with these terms, please discontinue use of the website.

3. Product Information

Velmorans makes reasonable efforts to ensure that product descriptions, images, specifications, dimensions, materials, prices, availability, and other information are accurate.

However:

  • Product colors may vary due to lighting, photography, and screen settings.
  • Product measurements may have minor manufacturing or manual-measurement tolerances.
  • Natural preserved flowers may vary slightly in color, shape, size, and texture.
  • Filler flowers, leaves, ribbons, containers, and other botanical or decorative details may vary slightly when disclosed on the product page.
  • Display props shown in product images are not included unless specifically stated.

Normal natural variations are not considered defects unless the product materially differs from its description.

4. Pricing and Availability

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, product availability, and specifications may be changed without prior notice.

Velmorans reserves the right to correct:

  • Pricing errors
  • Product-description errors
  • Inventory errors
  • Technical errors
  • Promotional errors

If a material error affects an order, Velmorans may contact the customer, cancel the affected order, and issue an applicable refund to the original payment method.

5. Orders

Submitting an order does not guarantee final acceptance.

Velmorans may refuse, hold, limit, or cancel an order due to:

  • Product unavailability
  • Payment authorization failure
  • Incorrect billing or shipping information
  • Suspected fraud
  • Pricing or technical errors
  • Shipping restrictions
  • Unusual purchasing or reseller activity
  • Circumstances outside our reasonable control

When a paid order is canceled by Velmorans, the applicable refund will be issued to the original payment method.

6. Product Dimensions and Display Conditions

Customers are responsible for reviewing product dimensions and confirming that the arrangement is suitable for:

  • The intended indoor display area
  • The available surface or shelf space
  • The stated container or gift-box dimensions
  • Conditions away from direct sunlight
  • Conditions away from water and excessive humidity
  • Conditions away from heat sources

A product that matches its description but does not suit the customer’s preferred size, style, color, or display area is generally considered a customer-preference return and may be subject to return shipping and applicable restocking fees.

7. Care and Product Safety

Preserved flower products do not require watering or assembly.

Customers must:

  • Follow the supplied care instructions
  • Keep preserved flowers indoors and dry
  • Avoid direct sunlight, excessive humidity, and heat
  • Handle flowers, display cases, ribbons, and accessories carefully
  • Keep small decorative components away from children and pets
  • Stop using or displaying a product if its container arrives damaged

To the extent permitted by law, Velmorans is not responsible for damage or injury caused by watering, improper care or handling, unsuitable storage or display conditions, unauthorized modification, misuse, neglect, or failure to follow safety instructions.

8. Shipping and Delivery

Shipping areas, processing times, estimated delivery times, available carriers, special-handling delivery, address corrections, and damage-reporting procedures are governed by the Velmorans Shipping and Delivery Policy.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, remote destinations, delivery appointments, peak periods, or other circumstances outside our reasonable control.

Unless otherwise stated, carrier delivery does not include opening the gift box, arranging or displaying the flowers, placement inside the recipient’s home, or removal of protective packaging.

9. Returns and Refunds

Returns and refunds are governed by the Velmorans Return and Refund Policy.

All returns require prior written authorization.

Unauthorized returns will not be accepted. Customers must not ship, deliver, or bring products to any return address before receiving written authorization and return instructions from Velmorans.

Returns sent without authorization may be:

  • Refused
  • Returned to the sender
  • Considered ineligible for a refund
  • Subject to additional shipping, handling, storage, or redelivery charges

The business address displayed on the website is not automatically an approved return destination.

For delicate preserved flower arrangements, Velmorans may require specific protective packaging or provide product-specific return instructions.

10. Intellectual Property

Unless otherwise stated, original content on velmorans.com—including logos, text, page layouts, graphics, icons, product presentations, and photographs owned or licensed by Velmorans—is protected by applicable copyright, trademark, and intellectual-property laws.

No website content may be copied, reproduced, modified, published, distributed, displayed, sold, or used for commercial purposes without prior written permission.

Third-party names, trademarks, product images, and other protected materials remain the property of their respective owners.

11. Customer-Submitted Content

When customers submit reviews, photographs, comments, or other content, they confirm that:

  • They have the right to submit the content.
  • The content is accurate and lawful.
  • The content does not violate another person’s rights.
  • The content does not contain malicious code or deceptive information.

Velmorans may remove customer-submitted content that violates applicable law, website policies, or third-party rights.

12. Third-Party Services and Links

The website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, social media platforms, and external websites.

Velmorans does not control and is not responsible for the content, availability, security, privacy practices, or terms of independent third-party services.

Customers should review the applicable policies of those third parties.

13. Website Availability

Velmorans makes reasonable efforts to maintain website availability and accuracy but does not guarantee that the website will always be uninterrupted, secure, complete, or error-free.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Hosting interruptions
  • Security updates
  • Network failures
  • Events outside our reasonable control

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in this Legal Notice excludes or limits any warranty, remedy, or consumer right that cannot lawfully be excluded.

Specific product warranties, when available, will be stated on the relevant product page or included with the product.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Velmorans will not be liable for indirect, incidental, special, punitive, or consequential losses arising from:

  • Use of or inability to use the website
  • Reliance on website content
  • Unauthorized modification or misuse of a product
  • Improper care, handling, storage, or display
  • Third-party services
  • Events outside our reasonable control

This limitation does not apply where liability cannot legally be excluded or limited.

16. No Professional Advice

The information provided on velmorans.com is intended for general product and shopping purposes only.

Website content does not constitute legal, financial, medical, engineering, architectural, or other professional advice.

17. Fraud Prevention

Velmorans reserves the right to review, hold, verify, refuse, or cancel orders that appear fraudulent, unauthorized, suspicious, or inconsistent with normal consumer purchasing activity.

Additional identity, billing, or payment verification may be requested where reasonably necessary.

18. Governing Law

This Legal Notice and the use of velmorans.com are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Any court proceeding relating to this website shall be brought in an appropriate state or federal court located in Colorado, unless applicable consumer law requires otherwise.

19. Severability

If any part of this Legal Notice is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20. Changes to This Legal Notice

Velmorans may update this Legal Notice to reflect changes in business operations, website functionality, policies, or applicable law.

The updated effective date will be displayed at the top of this page.

21. Contact Us

Questions about this Legal Notice may be directed to:

Velmorans
1099 18TH ST., SUITE 2900
DENVER, CO 80202
UNITED STATES

Website: velmorans.com
Email: info@velmorans.com
Phone: +1 (719) 402-5222
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time. Closed on weekends and U.S. federal holidays.