Refund & Return Policy
Velmorans accepts eligible return requests submitted within the return period below. Please review this policy before ordering, especially when purchasing delicate artificial floral gifts, gift boxes, or products with clear display cases.
1. Return Window
Customers may request a return within 30 calendar days after the confirmed delivery date. Requests made after 30 days may not be approved unless required by applicable law.
2. Order Cancellation
Cancellation may be requested within 24 hours after purchase. Cancellation is not guaranteed after processing begins. Shipped orders cannot be canceled and must follow the return process.
3. Return Eligibility
To qualify for return, a product must be unused, unmodified, clean, undamaged, in the condition received, complete with all included accessories and components, packed in its original packaging whenever reasonably possible, and accompanied by proof of purchase.
If original packaging is unavailable, equivalent protective packaging must be approved by Velmorans before shipment.
4. Non-Returnable Products
The following are generally not eligible for return:
- Customized or personalized products
- Products clearly marked Final Sale
- Clearance products specifically marked non-returnable
- Products removed from protective packaging or display cases in a way that affects their condition
- Used, altered, stained, modified, or damaged products
- Products damaged through water exposure, crushing, improper handling, or unsuitable storage or display conditions
- Products missing gift-box components, ribbons, wrapping, accessories, display cases, or other included items
- Unauthorized returns
A discounted price alone does not make an item non-returnable unless it was clearly marked Final Sale before purchase.
5. Requesting a Return
Email info@velmorans.com within 30 calendar days after delivery and include the order number, product name, reason for return, current condition, and clear photographs of the product, packaging, and any damage.
All returns require prior written authorization from Velmorans. Do not ship, deliver, or bring a product to any address before receiving written approval and return instructions. Unauthorized returns may be refused, returned to the sender, deemed ineligible for refund, or subject to additional shipping, handling, storage, or redelivery costs.
6. Authorized Return Address
Return Address: 17645 OLD HIGHWAY 80, EDWARDS, MS 39066
After approval, the return authorization email will confirm the approved return address, packaging requirements, required shipping method, and whether a prepaid return label or another approved return method will be provided.
Do not send a return there unless the authorization email specifically directs you to do so.
7. Return Shipping
Velmorans Error or Product Problem
For a verified damaged, defective, incomplete, materially misdescribed, or incorrect product, Velmorans may provide replacement components, a replacement product, a prepaid return label or another approved return method, a partial refund, or a full refund.
Do not arrange or pay for return shipping without written instructions. Self-arranged shipping costs may not be reimbursed unless approved in advance.
Customer-Preference Returns
For customer-preference returns, including change-of-mind returns or returns caused by selecting the wrong product or color, the customer is responsible for the actual return shipping cost. The return shipping cost depends on the carrier, destination, package dimensions, weight, and selected shipping service. No restocking fee applies.
Use a trackable and insured service. Velmorans is not responsible for customer-arranged returns that are lost, damaged, misdirected, or sent to an unauthorized address.
8. Artificial Floral Gift Return Packaging
Artificial floral gifts may be delicate and may require specific protective packaging. Keep the product in its original gift box, wrapping, or display case when reasonably possible; secure it against crushing or movement; protect it from water, excessive humidity, direct sunlight, and heat; include all accessories and care materials; and use the method stated in the authorization email.
9. Restocking Fee
Velmorans does not charge a restocking fee for eligible returns.
10. Inspection
Returned products are inspected after arrival. A refund may be reduced or denied if the product shows signs of use, modification, improper handling, damage, missing components, inadequate packaging, or a condition materially different from that described in the return request.
11. Refunds
Approved refunds are issued to the original payment method within 5 business days after inspection. Banks and payment providers may require additional time to post the credit.
Original expedited-delivery charges and customer-paid return shipping are not refundable unless the return resulted from our error or applicable law requires otherwise.
12. Exchanges
Velmorans does not currently process direct exchanges. To obtain another product or color, request an authorized return for the original item and place a new order for the preferred item.
13. Contact Us
Velmorans
Website: https://velmorans.com
Email: info@velmorans.com
Phone: +173-127-39949
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Standard Time(UTC-5). Closed on weekends and U.S. federal holidays.