Refund & Return Policy

Velmorans accepts eligible return requests submitted within the return period described below. Please review this policy before ordering, especially when purchasing furniture or oversized products.

1. Return Window

Customers may request a return within 30 calendar days after the confirmed delivery date.

Requests made after 30 days may not be approved unless required by applicable law.

2. Return Eligibility

To qualify for return, a product must be:

• Unused
• Unassembled
• Uninstalled
• Unmodified
• Clean and undamaged
• In the condition in which it was received
• Complete with all parts, accessories, hardware, manuals, and included items
• Packed in its original packaging whenever reasonably possible
• Accompanied by proof of purchase

When original packaging is unavailable, equivalent protective packaging must be approved by Velmorans before shipment.

3. Non-Returnable Products

The following products are generally not eligible for return:

• Customized or personalized products
• Products clearly marked Final Sale
• Clearance products specifically marked non-returnable
• Assembled or installed products
• Used, altered, stained, modified, or damaged products
• Products damaged through improper assembly or handling
• Products missing parts, accessories, hardware, or manuals
• Unauthorized returns
• Products that cannot be transported safely
• Gift cards, where applicable

A discounted price alone does not make an item non-returnable unless it was clearly marked Final Sale before purchase.

4. Requesting a Return

To request a return, email info@velmorans.com within 30 calendar days after the confirmed delivery date.

Please include:

• Order number
• Product name
• Reason for return
• Current condition of the product
• Clear photographs of the product
• Photographs of the packaging
• Photographs of any damage, when applicable

All returns require prior written authorization from Velmorans.

Do not ship, deliver, or bring any product to the return address before receiving written return approval and return instructions from Velmorans.

Returns sent without prior written authorization may be refused, returned to the sender, or deemed ineligible for a refund. Any shipping, handling, storage, or redelivery costs associated with an unauthorized return may be the customer’s responsibility.

Receiving a return address does not by itself constitute return approval. Customers must first receive a written return authorization email from Velmorans.

5. Authorized Return Address

After a return request has been reviewed and approved, eligible returns may be directed to:

Velmorans Returns
1099 18TH ST., SUITE 2900
DENVER, CO 80202
UNITED STATES

Do not send any return to this address without prior written authorization from Velmorans.

The return authorization email will confirm:

• Whether the return is approved
• The approved return address
• Return packaging requirements
• The required shipping method
• Whether a prepaid label or freight pickup will be provided
• Any applicable return shipping or restocking fees

For oversized furniture, Velmorans may provide a different warehouse address or arrange freight pickup. Customers must follow the return instructions provided in the authorization email.

6. Return Shipping

Velmorans Error or Product Problem

For verified damaged, defective, incomplete, materially misdescribed, or incorrect products, Velmorans may provide:

• Replacement parts
• A replacement product
• A prepaid return label
• Freight pickup
• A partial refund
• A full refund

Customers must not arrange or pay for return shipping without written instructions from Velmorans. Self-arranged shipping costs may not be reimbursed unless approved in advance.

Customer-Preference Returns

The customer is responsible for return shipping when the return is caused by:

• Change of mind
• Wrong color selected
• Wrong size ordered
• Product not fitting the intended space
• Product no longer being wanted
• Other personal-preference reasons

Customer-preference returns must still receive prior written authorization.

Use a trackable and insured return service. Velmorans is not responsible for customer-arranged returns that are lost, damaged, misdirected, or sent to an unauthorized address.

7. Oversized Furniture Returns

Large furniture may require scheduled freight pickup.

The product must be:

• Disassembled when reasonably required
• Repacked securely
• Accessible for pickup
• Located at the authorized address
• Ready at the confirmed appointment time

Customer-paid freight costs will be disclosed during authorization whenever reasonably possible.

8. Restocking Fee

No restocking fee applies to verified damaged, defective, incomplete, or incorrect products.

Customer-preference furniture returns may be subject to a restocking fee of up to 15% of the product price when substantial warehouse inspection, repackaging, handling, or processing is required.

Any fee will be disclosed before the return is finalized.

9. Inspection

Returned products are inspected after arrival.

A refund may be reduced or denied if the product:

• Shows signs of use
• Was assembled or installed
• Is damaged
• Is missing parts
• Was packaged inadequately
• Differs materially from the condition described in the return request

10. Refunds

Approved refunds are issued to the original payment method within 3–7 business days after inspection.

Banks and payment providers may require additional time to post the credit.

Original expedited-delivery charges and customer-paid return shipping are not refundable unless the return resulted from our error or applicable law requires otherwise.

11. Order Cancellation

Cancellation may be requested within 24 hours after purchase.

Cancellation is not guaranteed after processing begins. Shipped orders cannot be canceled and must follow the return process.

12. Exchanges

Velmorans does not currently process direct exchanges.

To obtain another product, size, or color:

1. Request a return for the original item.
2. Receive return authorization.
3. Place a new order for the preferred item.

13. Contact Us

Velmorans
1099 18TH ST., SUITE 2900
DENVER, CO 80202
UNITED STATES

Website: https://velmorans.com
Email: info@velmorans.com
Phone: +1 (303) 555-0147
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time. Closed on Saturdays, Sundays, and U.S. federal holidays.